Our Services

Turn raw data into strategic decisions with AI-powered BI

Messaging-first customer experiences that convert and retain

Conversational AI · WhatsApp Business Platform

Sell, support, and re-engage —where your customers already are.

We deploy WhatsApp Business Platform end-to-end — onboarding, automation, AI agents, and CRM integration. Built for revenue, not vanity metrics.

3B+
Active WhatsApp users globally
98%
Average message open rate
45–60s
Median time-to-reply with AI agents
5×
Higher conversion vs. email outreach

What we build

A complete WhatsApp stack — not a chatbot you'll regret.

Cloud API Onboarding

Meta Business verification, number provisioning, display name approval, and Green Tick application — managed end to end.

AI-Powered Agents

LLM-backed assistants that resolve tier-1 queries, qualify leads, and hand off cleanly to humans with full context.

Catalog, Cart & Checkout

Native WhatsApp catalogs, in-thread carts, payment links, and abandonment recovery flows tied to your storefront.

Broadcast Campaigns

Segmented sends with template approvals, opt-in management, and frequency capping — without risking your number's quality rating.

CRM & Helpdesk Inbox

Two-way sync with HubSpot, Salesforce, Zoho, Freshdesk — so your team works from one shared timeline.

Analytics & Attribution

Conversation-level tracking, revenue attribution, and dashboards that tie WhatsApp activity to pipeline and LTV.

Interactive messages

Every native WhatsApp message type — running live.

Pick a message type on the left to see exactly how it renders inside WhatsApp. Try tapping inside the phone — every demo reacts.

10:24
TBI Agency
online
Hi! How can we help you today?
10:23
Message

Live preview · reply buttons — fully tappable.

Marketing vs. Transactional

Two engines, two cost models — and we run both.

WhatsApp categorizes every conversation. Marketing campaigns drive top-line growth; transactional and utility messages keep customers in the loop. Same inbox, different rules.

Marketing
Drive demand & re-engage

Business-initiated promotional messages. Require pre-approved templates and explicit opt-in. Best for launches, broadcasts, offers, and win-back campaigns.

🎉 Flash sale — 30% off everything for the next 24 hours. Tap below to shop your size before it's gone.
10:24
Broadcast · Marketing template
Still thinking it over? Your bag is waiting + free shipping if you check out today 🛒
10:24
Cart abandonment · 24h after exit
We miss you 💚 Here's 20% off your next order. Code: COMEBACK20
10:24
Win-back · 90 days inactive
Initiator
Business
Approval
Template
Cost tier
Highest
Transactional · Utility
Keep customers in the loop

Triggered by customer action — orders, accounts, appointments, deliveries. Lower cost, higher trust, no opt-in friction. Includes one-time passwords and account alerts.

Order #A-1042 confirmed ✅ Total: ₹2,499 · ETA: Tue, May 5
10:24
Utility · Order confirmation
📦 Your order has shipped. Tap to track in real time.
10:24
Utility · Shipping update
Your verification code is 4729. Don't share it with anyone.
10:24
Authentication · OTP
Reminder: your strategy call with TBI is tomorrow at 3:00 PM IST.
10:24
Utility · Appointment reminder
Initiator
Triggered
Approval
Template
Cost tier
Lower

Plus Service conversations — free for 24 hours after a customer messages you first.

The brain layer

Bring your own model. We wrap it in your business context.

Plug in any frontier model — or route by task. We layer your brand voice, live customer data, knowledge base, and guardrails on top so answers feel like your team, not a generic chatbot.

OpenAI
ChatGPT

GPT-4o, o-series reasoning, structured outputs.

Anthropic
Claude

Claude Sonnet & Opus — long context, careful tone.

Google
Gemini

Gemini Pro & Flash with native multimodal grounding.

xAI
Grok

Grok with real-time signals and X-data integrations.

+ Llama, Mistral, DeepSeek, and self-hosted open-source models on request.

Frontier models alone aren't enough. The wrapper is the work.

Brand voice

Tone guidelines, vocabulary, banned phrases — the way you sound on every channel.

Knowledge base

RAG over your help center, product docs, SOPs, and policies — refreshed nightly.

Customer state

Every reply is grounded in the live order, ticket, segment, and lifecycle stage.

Guardrails & escalation

Hallucination checks, PII redaction, and confidence-based handoff to your team.

Dynamic API & marketing automation

Hooked into every tool you already run.

Our dynamic API connector pipes events between WhatsApp and your existing software — CRMs, helpdesks, storefronts, billing — so replies are grounded in live data and outbound messages fire on the right behavioral triggers.

WhatsApp
CRM
Helpdesk
Storefront
Payments
Marketing
TBI · Dynamic API + AI

Triggers in. Conversations out.

Cart abandoned > 1hSend WhatsApp with one-tap checkout + free-ship code
Order shippedPush tracking link & live ETA update
Lead form submittedAI qualifies, books call in Calendly, syncs to CRM
Subscription churn risk score > 80Trigger win-back drip with personalized offer
Support ticket openedAcknowledge in-thread, fetch order, route to right agent

Pre-built connectors

+ custom REST, GraphQL, and webhook endpoints

ShopifyeCommerce
WooCommerceeCommerce
HubSpotCRM
SalesforceCRM
ZohoCRM
FreshdeskHelpdesk
ZendeskHelpdesk
RazorpayPayments
StripePayments
CalendlyScheduling
KlaviyoMarketing
WebhooksCustom

Use cases

Built around how your customers actually buy.

eCommerce

Recover carts, ship faster, sell more

  • Abandoned cart recovery with one-tap checkout
  • Order confirmations, shipping & delivery updates
  • Catalog browse and reorder inside the chat
  • Post-purchase reviews and replenishment nudges

Lead Generation

Qualify and route leads in real time

  • Click-to-WhatsApp ads from Meta and Google
  • AI-driven qualification with handoff to sales
  • Appointment booking inside the conversation
  • Lead scoring synced to your CRM

Customer Support

Resolve tier-1 in seconds, escalate with context

  • RAG-powered answers from your help center
  • Order lookup, returns, and refunds in-thread
  • Auto-routing to the right agent or team
  • CSAT capture after every resolved conversation

Engagement

Re-activate dormant customers

  • Win-back campaigns with template approvals
  • Loyalty program updates and rewards
  • Drip sequences across SMS, email, and WhatsApp
  • Birthday, milestone, and seasonal flows

How we work

From greenfield to live — in 24 hours to a week.

01

Audit & Onboarding

We map your customer journeys, audit existing channels, and kick off Meta Business verification, BSP setup, and number provisioning. Same-day kickoff; typical turnaround 24 hours to 3 business days.

02

Flows & Templates

We design conversation trees for sales, support, and post-purchase, draft message templates, and walk them through Meta's approval cycle so launches are predictable.

03

Integration & AI

We wire WhatsApp into your CRM, helpdesk, and storefront, then layer in AI agents trained on your knowledge base — with handoff rules your team controls.

04

Ramp & Optimize

We tune templates, test creative, monitor your number's quality rating, and ship weekly experiments. Reporting ties every conversation back to revenue.

Pricing

Predictable annual fees. WhatsApp costs at cost.

Our service fees cover strategy, build, AI agents, and ongoing optimization. WhatsApp's own per-conversation charges are billed by Meta and pass straight through — see WhatsApp's pricing →

Starter

₹50,000/ year

Get on WhatsApp the right way — Meta-verified setup with the flows that matter.

Workflows
Up to 3
Messages / mo
Up to 2K
  • WhatsApp Cloud API + BSP onboarding
  • Meta Business verification & Green Tick application
  • Up to 3 automated workflows
  • Up to 2,000 outbound conversations / month
  • Add extra workflows at ₹10,000 each
  • Email support · 1 business-day response

Growth

Most popular
₹1,00,000/ year

AI agents, dynamic API integrations, and the bandwidth to actually scale.

Workflows
Up to 5
Messages / mo
Up to 50K
  • Everything in Starter
  • AI agent with RAG (5,000 messages / mo)
  • Up to 5 automated workflows
  • Up to 50,000 outbound conversations / month
  • Dynamic API connectors — webhook & marketing automation
  • Add extra workflows at ₹10,000 each
  • Quarterly optimization reviews
  • Priority support · same-day response

Scale

Customannual

Custom API builds and unlimited message volume — priced to your scale.

Workflows
Unlimited
Messages / mo
Unlimited
  • Everything in Growth
  • Unlimited messages & workflows
  • Custom API builds & private deployments
  • Custom AI agents fine-tuned on your data
  • Dedicated account manager
  • 99.9% uptime SLA & priority queue
  • Onsite kickoff & training

FAQ

Questions worth answering up front.

How long does setup take?

Most clients are live in 24 hours to a week. Simple setups (single flow, one integration, pre-approved templates) ship in a day; layered builds with AI agents and multiple integrations land inside a week. Meta verification and template approval run in parallel with flow design.

Do we need a Business Solution Provider (BSP)?

Yes — WhatsApp Cloud API requires a BSP for production traffic. We work with Twilio, Meta-direct, Gupshup, and 360dialog, and pick based on your volume, geography, and feature needs.

What about the green checkmark?

We submit and manage the Official Business Account application as part of onboarding. Approval depends on Meta's review, but we'll prep your brand assets and case so it lands cleanly the first time.

Can the AI agent hand off to humans?

Always. Every conversation has an explicit handoff trigger — confidence threshold, intent match, or customer request — and the human agent inherits the full transcript and context.

How is pricing structured?

Our fee covers strategy, build, and ongoing optimization. WhatsApp itself charges per conversation — we forecast that cost during onboarding so there are no surprises.

Ready to make WhatsApp
your highest-ROI channel?

Book a 30-minute strategy session. We'll audit your funnel, map the highest-leverage flows, and quote you a launch plan.